Banglay IELTS & Immigration Center
Banglay IELTS & Immigration Center
Banglay IELTS & Immigration Center
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Summary
- Vacancy: 2
- Age: 22 to 25 years
- Location: Sylhet
- Salary: Negotiable
- Experience: At most 1 year
- Published: 21 May 2025
Requirements
Education
- Bachelor/Honors
Experience
- At most 1 year
- The applicants should have experience in the following business area(s):
Training Institutes, Immigration and Education Consultancy Service, Call Center, Coaching Center
Additional Requirements
- Age 22 to 25 years
Responsibilities & Context
- Customer Service: Addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.
- Product/Service Information: Providing accurate and helpful information about products and services.
- Order Processing and Payments: Taking orders, processing payments, and managing customer accounts.
- Documentation and Record Keeping: Maintaining detailed records of customer interactions and updates in CRM systems.
- Escalation and Reporting: Identifying and escalating complex issues to supervisors or relevant departments.
- Problem-Solving and De-escalation: Using active listening and de-escalation techniques to resolve customer issues.
- Sales and Upselling: Identifying opportunities to upsell products or services to customers.
- Adherence to Standards: Following company policies, procedures, and call handling protocols.
- Training and Development: Participating in training programs to enhance product knowledge and customer service skills.
Workplace
Work at office
Employment Status
Full Time
Job Location
Sylhet