Enroute International Limited
Enroute International Limited
Enroute International Limited
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Summary
- Vacancy: —
- Location: Dhaka
- Salary: Tk. 30000 – 35000 (Monthly)
- Experience: 2 to 3 years
- Published: 15 May 2025
Requirements
Education
- Bachelor/Honors, Masters, Bachelor of Commerce (BCom) in Supply Chain Management
- Graduation/post-graduation in any discipline, preferably in Supply Chain/Marketing.
Experience
- 2 to 3 years
Additional Requirements
- Minimum 2-3years of working experience in relevant area
- Excellent communication and active listening skills
- Proactive and creative in issue resolution
- Skilled in CRM tools and technical troubleshooting
- Calm, patient, and customer-focused demeanor
- Effective time management and multitasking
- Committed to continuous learning and improvement
- Expertise in MS Office specially excel file/spread sheet
Responsibilities & Context
ROLE OBJECTIVE:
- Managing customer inquiries and providing accurate information regarding customer order and product availability time to time.
- Following-up with customers and internal teams for balance to do for achieving monthly target
- Coordinating with customers about the promotions/offers/discounts etc.
- Generating sales leads to develop new customers
- Resolving customer complaints within the agreed service level agreements (SLAs).
- Recording and managing customer accounts through CRM systems.
- Conducting surveys to understand any required service improvement areas.
- Escalating unresolved issues such as customer return, credit notes, claim & warranty settlements to the appropriate internal teams.
- Assisting/encouraging customers on BCP(online order portal) order placement.
- Delivery schedule against Open Customer Order to be given and follow-up with relevant departments to meet the committed delivery schedule
- Collecting customer feedback and insights to help improve products availability.
- Facilitating communication between customers and relevant departments to advocate for customer needs and preferences.
- Documenting customer interactions and maintaining comprehensive case records.
- Preparing and presenting reports on sales forecast accuracy(SFA), customer support activities, trends, and insights to management.
- Monitoring key performance indicators (KPIs) such as resolution time, customer satisfaction scores, and first-contact resolution rates.
Skills & Expertise
Continuous Improvement and Process Optimization
Customer Relationship Management
Multitasking
Proactive and Positive attitude
Time Management
Compensation & Other Benefits
- BDT 30,000.00 to 35,000.00 (based on competency).
- Other Benefits : As per company policy
Employment Status
Full Time
Job Location
Dhaka