BIG V (M) SDN. BHD. (Malaysia)
BIG V (M) SDN. BHD. (Malaysia)
BIG V (M) SDN. BHD. (Malaysia)
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Summary
- Vacancy: 01
- Age: at least 25 years
- Location: Anywhere in Bangladesh
- Salary: Negotiable
- Experience: At least 3 years
- Published: 26 May 2025
Requirements
Education
- Bachelor/Honors
Experience
- At least 3 years
- The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm, Consulting Firms, Call Center
Additional Requirements
- Age at least 25 years
Responsibilities & Context
Join Our BigV Family, Where Everyone Wins!
● Exciting Work-from-Home Opportunities
● Lucrative Salary Package
● Health and Wellness Perks & Benefits
● Motivating and Supportive Teams
….and lots more!
BigV is based in Southeast Asia, where we are rapidly growing and are constantly looking for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Big V!
What would you be doing:
- Supervise and support a team of call center agents in their daily activities.
- Monitor call metrics (e.g., average handle time, first-call resolution, customer satisfaction).
- Conduct regular one-on-one coaching, feedback sessions, and team meetings.
- Ensure adherence to company policies, procedures, and quality standards.
- Assist in the training of new agents.
- Handle escalated customer issues and provide quick, effective resolutions.
- Analyze performance data and prepare regular reports for management.
- Collaborate with other departments to improve customer service processes.
- Identify opportunities for process improvements and implement solutions.
- Foster a positive, high-performance team culture.
- Making Weekly and Monthly report of sale
- Motivate the team to achieve the KPI
To be successful in this role, you will need to have:
- Proven experience as a team lead or senior call center representative.
- Strong leadership and coaching skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze data and make performance-based decisions.
- Proficiency with CRM and call center systems.
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Flexible with work hours, including evenings, weekends, or holidays, if needed.
Skills & Expertise
Call Centre Supervision/ Management
Google Sheets
MICROSOFT OFFICE
Team Leadership
Workplace
Work from home
Employment Status
Full Time
Job Location
Anywhere in Bangladesh