Case Officer

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RW Welfare Society

RW Welfare Society

 

RW Welfare Society

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Summary

  • Vacancy: —
  • Location: Cox’s Bazar, Cox’s Bazar (Teknaf …
  • Minimum Salary: Negotiable
  • Experience: At least 1 year
  • Published: 25 May 2025

 

Requirements

Education

  • Bachelor of Science (BSc) in Psychology
  • Bachelor’s degree in Social Work, Psychology, Gender Studies, or a relevant discipline.

Experience

  • At least 1 year

Additional Requirements

  • At least 1 year of experience in case management, GBV prevention/response, or protection-related fields in Camp and Host Community.
  • Knowledge of humanitarian context, especially in Rohingya and host community settings, is an advantage.
  • Strong interpersonal, communication, and problem-solving skills.
  • Ability to maintain confidentiality and ethical standards.
  • Mentally adaptable to work in FDMN camp and host in Cox’s Bazar District.
  • Strong facilitation and communication skills.
  • Ability to handle sensitive issues with empathy and professionalism.
  • Organizational and time management skills.
  • A deep understanding of women’s rights, gender equality, and GBV issues.
  • Ability to work in multicultural and diverse settings.
  • Commitment to safeguarding and ethical practices.
  • Cultural sensitivity and adaptability.
  • Good analytical writing/report writing skill and also good command in MS word, Excel and power point.
  • Ability to demonstrate values, core purpose, and principles of humanitarian work.
  • Ability to receive and provide feedback and updates to achieve improved results.
  • Ability to work under pressure with Self-awareness, cultural sensitivity, respect for diversity, flexibility, and adaptability.
  • Good command of Chitagonian and Bangla, English language skills are an asset.
  • Flexibility to perform other tasks and take initiative when required.

Responsibilities & Context

Job Purpose:

The Case Officer will support vulnerable women and girls by providing survivor-centered case management, psychosocial support, and referral services. The position will be based at the Multipurpose Women Center (MPWC), ensuring access to a safe and inclusive environment for service delivery.

Responsibilities:

  • Identify, assess, and provide case management to survivors of gender-based violence (GBV) and other vulnerable groups.
  • Ensure confidentiality, dignity, and survivor-centered support in all interactions.
  • Create and follow up on individual case plans and ensure appropriate documentation.
  • Refer clients to medical, legal, shelter, psychosocial, and livelihood services as required.
  • Maintain updated referral pathways and build effective relationships with service providers.
  • Participate in coordination meetings with GBV, protection, and health partners.
  • Keep accurate and timely documentation and case files.
  • Submit monthly case reports and success stories.
  • Conduct awareness sessions on GBV prevention, available services, and protection issues.
  • Engage with community leaders and stakeholders to improve access to services.
  • Ensure compliance with safeguarding, PSEA, and child protection standards.
  • Promptly report any concerns or incidents as per organizational policy.

Employment Status

Full Time, Contractual

Gender

Only Female

Job Location

Cox’s Bazar, Cox’s Bazar (Teknaf, Ukhia)

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