Case Manager (PSS)

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RW Welfare Society

RW Welfare Society

 

RW Welfare Society

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Summary

  • Vacancy: —
  • Location: Cox’s Bazar (Teknaf, Ukhia)
  • Minimum Salary: Negotiable
  • Experience: At least 5 years
  • Published: 25 May 2025

 

Requirements

Education

  • Bachelor/Honors
  • Minimum Bachelor’s degree in Social Work, Psychology, Gender Studies, or any relevant field.

Experience

  • At least 5 years
  • The applicants should have experience in the following business area(s):
    NGO

Additional Requirements

  • At least 5 years of experience in GBV Case management in Rohingya Camp and Host Community.
  • The applicants should have experience in NGO/Development Sector.
  • Experience of working in international NGO (iNGO) will get preference .
  • Mentally adaptable to work in FDMN camp and host in Cox’s Bazar District.
  • Strong facilitation and communication skills.
  • Ability to handle sensitive issues with empathy and professionalism.
  • Organizational and time management skills.
  • A deep understanding of women’s rights, gender equality, and GBV issues.
  • Ability to work in multicultural and diverse settings.
  • Commitment to safeguarding and ethical practices.
  • Cultural sensitivity and adaptability.
  • Good analytical writing/report writing skill and also good command in MS word, Excel and power point.
  • Ability to demonstrate values, core purpose, and principles of humanitarian work.
  • Ability to receive and provide feedback and updates to achieve improved results.
  • Ability to work under pressure with Self-awareness, cultural sensitivity, respect for diversity, flexibility, and adaptability.
  • Good command of Chitagonian and Bangla, English language skills are an asset.
  • Flexibility to perform other tasks and take initiative when required.

Responsibilities & Context

Job Purpose:

The Case Manager will provide psychosocial support (PSS), case management, and facilitate health and vocational initiatives while promoting gender equality and community engagement.

Responsibilities :

  • Identify and assess cases of women and girls needing psychosocial support or protection services.
  • Provide survivor-centered case management services, ensuring confidentiality, dignity, and safety.
  • Develop and implement individual case plans, conduct regular follow-up, and update records.
  • Refer clients to appropriate service providers (medical, legal, shelter, livelihood, etc.) and track referral outcomes.
  • Ensure proper documentation of each case following organizational and donor guidelines.
  • Establish trustful relationships with women and girls accessing the center.
  • Provide emotional support and practical information to empower survivors.
  • Facilitate group-based PSS sessions and awareness-raising activities.
  • Maintain updated referral pathways and build strong networks with external service providers.
  • Coordinate with GBV actors, health, protection, and legal service providers for holistic case support.
  • Attend case management meetings and protection coordination forums as needed.
  • Maintain accurate and up-to-date case files and registers.
  • Prepare and submit monthly reports, case studies, and data as required.
  • Track progress and ensure quality standards in case handling.
  • Participate in internal trainings and refresher courses on GBV, PSS, and safeguarding.
  • Contribute to building capacity of volunteers and peer educators on protection and referral mechanisms.
  • Participate in community outreach and awareness sessions to prevent GBV and promote available services.
  • Help identify protection concerns and gaps through community feedback.

Safeguarding and Ethical Standards:

  • Adhere to organizational safeguarding policies and ensure a safe environment.
  • Report any safeguarding concerns or GBV incidents according to the protocol.
  • Maintain strict confidentiality and ethical conduct in all client interactions.

Employment Status

Full Time, Contractual

Gender

Only Female

Job Location

Cox’s Bazar (Teknaf, Ukhia)

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