ChefOnline
ChefOnline
ChefOnline
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Summary
- Vacancy: 3
- Age: 26 to 40 years
- Location: Dhaka (GULSHAN 1)
- Salary: Negotiable
- Experience: 3 to 5 years
- Published: 27 May 2025
Requirements
Education
- Bachelor of Science (BSc) in Computer Science & Engineering
- Certification on Google IT Help Desk is preferred
Experience
- 3 to 5 years
- The applicants should have experience in the following business area(s):
Software Company, E-commerce
Additional Requirements
- Age 26 to 40 years
- Candidates with O/A’ level background is highly encouraged to apply
- The candidate must be an excellent communicator in written and spoken English to a minimum level which is equivalent to IELTS 7.0
- Experience working on remote PC such as Any desk
- Basic Knowledge on programming language (HTML, CSS, MySQL) is preferred.
Responsibilities & Context
ChefOnline is a UK-based National Online Food Ordering Portal for restaurants and takeaways across the UK. We seek an enthusiastic Supervisor/Executive, Customer Support (Night Shift) to provide enterprise-level customer support.
- Ability to manage a team, showcasing strong leadership and administrative skills.
- Foster a collaborative and motivating environment for team members to excel.
- Act as the first line of technical support by researching, diagnosing, troubleshooting, and providing accurate solutions and prompt feedback to resolve customer issues.
- Handle customer enquiries and complaints efficiently and professionally, ensuring timely resolution and high satisfaction.
- Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams.
- Performing other relevant tasks as assigned by the management from time to time.
- Perform detailed research and analysis to resolve complex customer issues, employing diverse troubleshooting methods to deliver effective solutions and achieve customer satisfaction.
- Provide comprehensive training to customers on products and services, ensuring they have a clear understanding of the features, benefits, and usage of each offering.
- Regularly assess the performance of team members against set KPIs and objectives.
- Provide constructive feedback, and implement development plans to address performance gaps and enhance skills.
- Demonstrate exceptional English communication skills, both written and verbal, with an emphasis on creating an incredible approach in customer interactions to enhance customer experience and satisfaction.
Skills & Expertise
Customer Support
Customer Support/ Client Service
Technical Support IT
Compensation & Other Benefits
- Salary Review: Yearly
- Festival Bonus: 2
- rota based shift
- weekly 4 night
- 3 off days
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (GULSHAN 1)