SK Soft Solutions Inc.
SK Soft Solutions Inc.
SK Soft Solutions Inc.
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Summary
- Vacancy: 1
- Age: 20 to 35 years
- Location: Dhaka (DOHS Mohakhali)
- Minimum Salary: Tk. 15000 (Monthly)
- Experience: At least 1 year
- Published: 28 May 2025
Requirements
Education
- Bachelor/Honors, HSC
Experience
- At least 1 year
- The applicants should have experience in the following business area(s):
Software Company, Computer Hardware/Network Companies, Call Center
Additional Requirements
- Age 20 to 35 years
- Experience in customer support or technical support is an advantage.
- Strong communication skills in English and Bengali.
- In-depth knowledge of POS software and the ability to support clients effectively.
- Basic understanding of software applications and troubleshooting.
- Patience, problem-solving skills, and a customer-centric approach.
- Educational qualification is not the main factor.
Responsibilities & Context
- Provide customer support for our POS software and other software solutions.
- Must have proper technical knowledge about POS and other software.
- Handle and assist POS software clients with proper guidance and troubleshooting.
- The job demands candidates that have patience and are very well mannered while speaking with clients over the telephone to provide customer support, customer retention, and develop customer relations.
- The applicant should have excellent speaking power with clarity, maturity and persuasive behavior in convincing the client.
- Plan and execute digital marketing strategies across all digital channels.
- Manage Facebook Ads, Google Ads, YouTube marketing, and other paid campaigns.
- Receive & make calls to the customers.
- Capable of handling customer queries/complaints instantly.
- Capable of handling Inbound/outbound calls.
- Excellent negotiation skill and sound knowledge in IT marketing.
- Make an appointment as per customer requirement.
- Follow-up existing customers from time to time.
- Collect customer’s feedback.
- Must have proper knowledge about IT.
- Troubleshoot software-related issues and provide technical assistance.
- Guide customers on software installation, setup, and usage.
- Strong interpersonal and communication skills.
- Ensure customer satisfaction.
- Positive attitude and self motivation.
- Maintaining clients records and follow up system with Microsoft excel.
Skills & Expertise
Customer Support/ Client Service
Digital Marketing (Social Media Marketing)
IT Support Service
Compensation & Other Benefits
- Mobile bill, Tour allowance, Performance bonus
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Friendly and professional work environment.
- Career growth opportunities within the company.
- Work Hours (Minimum): 9:00 AM – 06:00 PM
- Weekly 1 Holidays
Workplace
Work at office
Employment Status
Full Time
Gender
Only Male
Job Location
Dhaka (DOHS Mohakhali)