Enroute International Limited
Enroute International Limited
Enroute International Limited
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Summary
- Vacancy: —
- Location: Dhaka
- Experience: 2 to 3 years
- Published: 29 May 2025
Requirements
Education
- Bachelor of Science (BSc) in Information Technology
- Bachelor’s degree in Information Technology or a related field
Experience
- 2 to 3 years
Additional Requirements
- 2–3 years of hands-on experience in IT Service Desk or IT Operations roles.
- Solid understanding of IT Service Management (ITSM) frameworks, tools, and processes.
- Strong attention to detail with a disciplined and vigilant approach to work.
Responsibilities & Context
ROLE OBJECTIVE:
- Act as the point of contact for receiving service issues via calls, emails and subscriber complaints from relevant teams.
- Coordinating the investigation and resolution of Incidents that impact the services provided to end users, captured by business users.
- Manages incoming requests, incidents, and service queries using the ITSM tool, ensuring that all issues are logged and addressed within SLAs.
- Incident logging and tracking till resolution.
- Triage of issues and escalation to L1 Operations.
- Catch and Dispatch of issues/ tickets not related to scope of MS operations.
- Communicating information about incidents and other service management processes status to the relevant stakeholders.
Skills & Expertise
Customer Service Management
IT Services
Compensation & Other Benefits
- Salary: Negotiable (based on experience and qualification).
- Compensation & Other Benefits: As Per Company Policy.
- Contract Duration: Initially 1 year (extension based on project requirement & performance ).
Employment Status
Contractual
Job Location
Dhaka