A reputed group of company
A reputed group of company
A reputed group of company
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Summary
- Vacancy: 02
- Age: at most 35 years
- Location: Noakhali
- Salary: Negotiable
- Experience: 1 to 2 years
- Published: 25 May 2025
Requirements
Education
- Bachelor of Business Administration (BBA) in Marketing, Master of Business Administration (MBA) in Marketing
Experience
- 1 to 2 years
- The applicants should have experience in the following business area(s):
Group of Companies
Additional Requirements
- Age at most 35 years
- Minimum of 1-2 years in customer service, client relations, or a similar role.
- Must be based in or willing to relocate to Noakhali.
- Excellent verbal and written communication skills.
- Customer-focused mindset with the ability to remain calm under pressure.
- Proficient in using CRM software and Microsoft Office Suite.
- Good understanding of the real estate market, land properties sales and marketing tactics
Responsibilities & Context
The Customer Relationship Officer is responsible for maintaining and enhancing relationships with existing and potential customers. The role involves understanding customer needs, resolving concerns, promoting the company’s products/services, and ensuring a positive customer experience. The Customer Relationship Officer plays a key role in fostering customer loyalty and satisfaction through effective communication, problem-solving, and personalized service.
- Respond to customer inquiries and provide assistance via phone, email, live chat, or in-person, ensuring exceptional service.
- Develop and maintain long-term relationships with key customers, enhancing customer retention and satisfaction.
- Handle and resolve customer complaints or concerns promptly and professionally, striving to turn negative experiences into positive ones.
- Gather customer feedback through surveys, interviews, and conversations to help improve products, services, and customer experience.
- Stay up to date with the company’s products/services to effectively answer customer questions and promote features/benefits.
- Identify opportunities to cross-sell or upsell additional products and services based on customer needs.
- Maintain detailed records of customer interactions, including feedback, complaints, and transactions, within the CRM system.
- Prepare regular reports on customer satisfaction, common issues, and potential areas for service improvement.
- Work closely with other departments (e.g., Sales, Marketing, Product Development) to ensure customer needs are met efficiently.
- Identify trends in customer behavior and provide insights to improve the customer experience and increase customer loyalty.
Skills & Expertise
Property sales & Marketing
Sales & Marketing
Compensation & Other Benefits
- Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Gender
Only Male
Job Location
Noakhali