Enroute International Limited
Enroute International Limited
Enroute International Limited
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Summary
- Vacancy: —
- Location: Dhaka
- Experience: At least 3 years
- Published: 29 May 2025
Requirements
Education
- Bachelor of Science (BSc) in Computer Science & Engineering
- Minimum Bachelor’s Degree in Computer Science, Information Technology, Telecommunications, or any relevant field.
Experience
- At least 3 years
Additional Requirements
- Experience: Minimum 3 years of hands-on experience in incident management or a similar role within the telecom or IT service operations environment.
Responsibilities & Context
ROLE OBJECTIVE:
- Lead and manage major incidents impacting network and IT services, ensuring swift resolution and adherence to SLA.
- Coordinate cross-functional teams (NOC, Transmission, RAN, Core, Vendor teams) during critical incident events.
- Monitor incident trends and perform Root Cause Analysis (RCA) to identify underlying issues and recommend preventive measures.
- Act as the single point of contact for all major incidents and ensure timely updates to internal stakeholders and Grameenphone teams.
- Drive Incident Review Meetings and publish detailed Post-Incident Reports.
- Ensure 24/7 support coverage and incident readiness by aligning with shift teams and escalation protocols.
- Collaborate closely with Change Management and Problem Management functions to avoid recurrence of critical issues.
- Maintain real-time dashboards and report via tools and automation to track incident KPIs.
- Enforce compliance with defined incident management processes and service level objectives (SLAs).
- Support the implementation of automation initiatives for incident alerts and reporting.
Skills & Expertise
Incident Management
Compensation & Other Benefits
- Salary: Negotiable (based on experience and qualification).
- Compensation & Other Benefits: As Per Company Policy.
Employment Status
Contractual
Job Location
Dhaka