Tradexcel Graphics Ltd.
Tradexcel Graphics Ltd.
Tradexcel Graphics Ltd.
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Summary
- Vacancy: —
- Age: 22 to 33 years
- Location: Dhaka
- Salary: Negotiable
- Experience: 2 to 4 years
- Published: 22 May 2025
Requirements
Education
- Bachelor/Honors
Experience
- 2 to 4 years
- The applicants should have experience in the following business area(s):
IT Enabled Service, BPO/ Data Entry Firm, Overseas Companies
Additional Requirements
- Age 22 to 33 years
- Good at Internet Browsing.
- Good Communication Skills in English with overseas clients, especially in writing.
- Expert in Microsoft Windows and Microsoft Office programs
- Skill to prepare proper reporting to the authorities daily
- Having the mindset to work with team members.
- Must accept a shift duty (Morning, Evening, Night)
Responsibilities & Context
Job Context:
- The Customer Relationship Manager will be part of the client services team and will work directly with customers to enhance satisfaction and retention.
- This role involves regular client interaction, problem resolution, and collaborating with internal teams to maintain a high standard of customer care.
- The successful candidate will demonstrate excellent communication skills, empathy, and a strategic approach to relationship building.
- You will play a crucial role in ensuring customer satisfaction, which directly impacts client loyalty and revenue growth.
Job Responsibilities:
- Build and maintain long-term relationships with key clients.
- Serve as the primary point of contact for customer concerns and queries.
- Proactively communicate with clients to ensure satisfaction and identify potential issues.
- Address customer complaints promptly and efficiently, ensuring a positive resolution.
- Collaborate with internal teams to resolve product or service issues.
- Generate regular reports on customer feedback and areas for improvement.
- Work closely with sales, marketing, and product development teams to enhance customer experience.
- Provide feedback to the product team on recurring issues or feature requests.
Skills & Expertise
Client Relationship Management
Communication in English
Customer Support/ Client Service
Documantation
Download
File Upload
Internet And Email
Microsoft Excel Microsoft PowerPoint Microsoft Word
Production/ Operation Management
Teamwork
Compensation & Other Benefits
- Over time allowance
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Medical Leave, Casual Leave
12 days of yearly leave at the end of December and other benefits as per company policy
Workplace
Work at office
Employment Status
Full Time
Gender
Only Male
Job Location
Dhaka