WEB MAGNATE PTY LTD
WEB MAGNATE PTY LTD
WEB MAGNATE PTY LTD
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Summary
- Vacancy: 5
- Age: 20 to 40 years
- Location: Dhaka (Mohammadpur)
- Salary: Negotiable
- Experience: At least 1 year
- Published: 1 Jun 2025
Requirements
Education
- Bachelor of Business Administration (BBA), Master of Commerce (MCom), Bachelor of Business Administration (BBA), Bachelor of Arts (BA), Bachelor of Business Studies (Pass)
Experience
- At least 1 year
- The applicants should have experience in the following business area(s):
Software Company, IT Enabled Service, Call Center, Financial Technology (Fintech) Startup
Additional Requirements
- Age 20 to 40 years
Qualifications
- At least 1 year of experience in customer support, preferably in the Forex or financial services industry.
- Excellent verbal and written English communication skills.
- Comfortable handling both inbound and outbound calls.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and remain calm under pressure.
- Knowledge of trading platforms like MetaTrader 4/5 is a plus.
Responsibilities & Context
About Us: We are a rapidly growing software company dedicated to providing high-tech solutions in the Information Technology sector. Our team is passionate about innovation and aims to enhance our online presence to better serve our customers.
Position Summary: We are looking for a Customer Support Specialist who will serve as the frontline for customer service. The ideal candidate will handle customer inquiries through chat, email, and phone calls, resolve issues efficiently, and provide knowledgeable, friendly assistance. This position requires strong communication skills, a customer-first attitude, and the ability to work in a fast-paced environment.
Key Responsibilities
- Provide prompt, professional, and accurate responses to customer inquiries via live chat, email, and phone.
- Assist clients with account-related issues, trading platform navigation, deposits/withdrawals, and general product information.
- Perform outbound follow-up calls to ensure client satisfaction and resolve any concerns.
- Collaborate with internal teams to resolve complex client issues.
- Maintain up-to-date knowledge of Forex, trading platforms (e.g., MT4, MT5), and financial markets.
- Escalate issues to relevant departments as necessary and ensure timely resolution.
- Document customer interactions accurately in CRM systems.
Skills & Expertise
Call Center Operation
Call centre training
Call Support
Customer Relationship Management
Customer Support
Customer Support through Phone
Compensation & Other Benefits
What We Offer
Competitive salary and performance-based bonuses
Comprehensive training and onboarding
Supportive and dynamic work environment
Career growth opportunities within a global company
Access to industry-leading tools and platforms
Why Join Us?
Be part of a friendly and collaborative team.
Opportunity for professional development and learning.
Workplace
Work at office
Employment Status
Full Time
Gender
Only Male
Job Location
Dhaka (Mohammadpur)