XeonBD
XeonBD
XeonBD
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Summary
- Vacancy: 02
- Age: at most 35 years
- Location: Dhaka (Mohammadpur)
- Minimum Salary: Negotiable
- Published: 30 May 2025
Requirements
Additional Requirements
- Age at most 35 years
Responsibilities & Context
Role Overview
As a Customer Support Engineer at XeonBD, you’ll be the first point of contact for our valued customers — delivering exceptional support, solving technical issues, and ensuring an outstanding service experience. This role offers the opportunity to work with a skilled and passionate team where your expertise will be recognized and your contributions will have a meaningful impact.
Work Schedule & Shifts (Rotational Duty)
Shifts and Work Arrangements:
- Morning Shift: 08:00 AM to 04:00 PM – Physical Office
- Day Shift: 10:00 AM to 06:00 PM – Physical Office
- Evening Shift: 06:00 PM to 02:00 AM – Work From Home
- Night Shift: 12:00 AM to 08:00 PM – Work From Home
Key Responsibilities
- Provide prompt, courteous, and knowledgeable support via phone, helpdesk tickets, and live chat.
- Accurately log and track support requests from initiation to resolution, documenting solutions and decisions taken.
- Troubleshoot and resolve technical issues related to hosting, DNS, software, and hardware using diagnostic tools and technical knowledge.
- Install, configure, and maintain operating systems and applications.
- Monitor system performance and respond to alerts and incidents as needed.
- Perform scheduled maintenance and routine system checks.
- Assist in research and development initiatives to improve service delivery.
- Support day-to-day business operations and assist internal teams as required.
- Prepare technical documentation, reports, and user training materials..
What We’re Looking For
- Strong analytical and troubleshooting skills.
- Experience in customer support or technical helpdesk roles is preferred.
- Basic understanding of web hosting, DNS, and IT infrastructure is a plus.
- Excellent communication skills with a focus on customer satisfaction.
- Ability to work independently and in a team, across multiple shifts.
Why Work With XeonBD?
- Thrive in a fast-paced, tech-driven, and collaborative work environment.
- Enjoy hybrid work flexibility – with both in-office and remote opportunities.
- Receive a competitive salary, annual performance reviews, and benefits including:
- Transportation allowance
- Mobile phone bill reimbursement
- Training and career development opportunities
- Be part of a company that’s shaping the future of cloud and hosting services in Bangladesh and beyond.
Skills & Expertise
AWS Cloud
Cloud Platform
Cloud Service
DNS
domain
Hosting
IT Support Service
IT Support Service and Network engineering.
network server
Server side Technologies
Compensation & Other Benefits
- T/A, Mobile bill
- Salary Review: Yearly
Workplace
Work from home, Work at office
Employment Status
Full Time
Job Location
Dhaka (Mohammadpur)
Job Highlights
XeonBD — Bangladesh’s leading complete online IT infrastructure service provider company — is looking for a Customer Support Engineer to join our growing family!
🔧 Work with cutting-edge technology
📈 Career growth, training & development