XFieldTek
XFieldTek
XFieldTek
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Summary
- Vacancy: 30
- Age: 19 to 35 years
- Location: Dhaka
- Salary: Tk. 20000 – 25000 (Monthly)
- Experience: At least 2 years
- Published: 8 May 2025
Requirements
Education
- Bachelor of Business Administration (BBA), O Level, A Level, Bachelor in Engineering (BEngg), Bachelor/Honors
Experience
- At least 2 years
- The applicants should have experience in the following business area(s):
IT Enabled Service, Call Center - Freshers are also encouraged to apply.
Additional Requirements
- Age 19 to 35 years
- Excellent command of English (verbal & written) is mandatory.
- Strong interpersonal and negotiation skills.
- Ability to work independently in a fast-paced, night-shift environment.
- Detail-oriented with a problem-solving mindset
Responsibilities & Context
Job Overview:
Night Shift
Timing: 7PM – 5AM
XFIELDTEK are seeking a highly fluent English-speaking Customer Support Executive to join our night shift team. The ideal candidate will deliver exceptional support to international clients via phone, email, and chat while maintaining professionalism, confidentiality, and efficiency.
Key Responsibilities:
- Provide outstanding customer support through multiple channels (phone/email/chat), ensuring accurate documentation of all interactions.
- Troubleshoot issues, resolve complaints, and escalate complex cases to management when necessary.
- Maintain strict confidentiality and security of client information in compliance with company policies.
- Build and nurture strong customer relationships through proactive communication and problem-solving.
- Collaborate with internal teams to ensure timely and effective service delivery.
- Monitor customer interactions, identify trends, and suggest process improvements for better satisfaction.
- Assist in onboarding new clients and ensuring a seamless transition.
- Stay updated on industry trends to enhance service quality and customer experience.
Skills & Expertise
Cold Calling
International Call Center
Compensation & Other Benefits
- Weekly 2 holidays, Performance bonus, Over time allowance
- Salary Review: Half Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka
Job Highlights
- Education: Bachelor’s degree / O-Level / A-Level. Age: 20 – 35 years.
- Technical Skills: Proficient in Microsoft Word, Excel, and basic computer operations.
- Only fluent English speakers should apply.